Executive Technical Support Lead (euc) - Assistant Vice President

STATE STREET

Mumbai, India
Hybrid
15+ years it infrastructure experience
8+ years executive technical support
Microsoft windows desktop technologies
The role focuses on delivering superior technical service to State Street's executives, their assistants, and the Board of Directors

Job Summary

  • The role focuses on delivering superior technical service to State Street's executives, their assistants, and the Board of Directors.
  • Candidates must manage onsite End User Computing operations including device lifecycle management, asset tracking, and onboarding activities.
  • State Street offers a collaborative environment with competitive benefits, flexible work programs, and extensive development opportunities.

Matching Summary

The role focuses on delivering superior technical service to State Street's executives, their assistants, and the Board of Directors.

Skills & Requirements

Must-have

  • 15+ years IT infrastructure experience
  • 8+ years executive technical support
  • Microsoft Windows desktop technologies
  • Mac OS administration skills
  • MS 365 suite proficiency
  • ServiceNow ticketing system knowledge
  • Crisis management and escalation handling

Nice-to-have

  • Cloud infrastructure understanding AWS Azure
  • ITIL framework certification preferred
  • Video conferencing hardware expertise
  • Networking and corporate domain architecture
  • Mentoring and team skill development
  • Strategic initiative execution with minimal oversight

Key Requirements

  • B.S. in computer science or equivalent degree
  • 15+ total years in IT infrastructure
  • 8+ years hands-on support for senior executives
  • Strong verbal and written communication skills
  • Proven analytical mindset for high-pressure troubleshooting

Work Rights

Not specified

Tailored Resume

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