Patient Relations Rep Ii - Southeast

Memorial Hermann

Patient liaison
Problem resolution
Customer expectations
Position responsible for acting as liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations

Job Summary

  • Position responsible for acting as liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations.
  • Assists patients in interpreting hospital policies and procedures and actively seeks resolution to identified problems and concerns of the patients/families.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.

Matching Summary

Position responsible for acting as liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations.

Skills & Requirements

Must-have

  • patient liaison
  • problem resolution
  • customer expectations
  • hospital policies
  • patient care

Nice-to-have

  • compassionate experiences
  • personalized care
  • team collaboration
  • professional growth

Key Requirements

  • High School Diploma or GED
  • 3-5 years health care experience
  • problem solving skills
  • high customer contact

Work Rights

Not specified

Tailored Resume

Cover Letter