Service Delivery Support Technician

State of Oklahoma

Oklahoma City, Oklahoma, United States
Base: $45,000.00 - $53,700.00; bonus/equity: not s...
Fully remote
Excellent verbal and written communication skills
Advanced troubleshooting for complex hardware and software
Proficiency with windows active directory and microsoft 365
The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance in a service desk environment

Job Summary

  • The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance in a service desk environment.
  • This role requires delivering Tier 1 and Tier 2 support by diagnosing complex issues, managing tickets via ITSM systems, and leveraging AI tools for automation.
  • The position offers an annual salary between $45,000.00 and $53,700.00 along with a benefits package including three weeks of vacation and health plans.

Matching Summary

The Administrative Office of the Courts is seeking a self-motivated Service Delivery Support Technician to provide excellent customer service and technical assistance in a service desk environment.

Salary

Base: $45,000.00 - $53,700.00; Bonus/Equity: Not specified; Benefits: 3 weeks vacation, retirement, and health benefit plans

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Advanced troubleshooting for complex hardware and software
  • Proficiency with Windows Active Directory and Microsoft 365
  • Experience with ITIL principles for incident management
  • Knowledge of NIST cybersecurity frameworks

Nice-to-have

  • Familiarity with AI tools for research and automation
  • Strong analytical and problem-solving skills
  • Ability to work independently in a team environment
  • Experience with endpoint management tools
  • Security awareness training background

Key Requirements

  • Two years of IT employment experience required
  • Four-year college degree preferred or technical course completion
  • Must be authorized to work in the US without visa sponsorship
  • ITIL Foundation certification preferred
  • Service Desk or ITSM experience preferred

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter