3+ years experience in application and infra support
Bachelor's degree in cs or it
Experience with ticketing systems for issue tracking
The role involves providing exceptional technical assistance to external and internal users while resolving complex equipment, software, and system issues
Job Summary
The role involves providing exceptional technical assistance to external and internal users while resolving complex equipment, software, and system issues.
Employees will perform various problem determination tasks including desktop hardware/software troubleshooting, IMAC activities, and data backup operations within SLA objectives.
Kyndryl offers extensive technical training, free certifications in cloud technology, and a supportive culture prioritizing employee well-being and professional growth.
Matching Summary
The role involves providing exceptional technical assistance to external and internal users while resolving complex equipment, software, and system issues.
Skills & Requirements
Must-have
3+ years experience in application and infra support
Bachelor's degree in CS or IT
Experience with ticketing systems for issue tracking
Nice-to-have
Growth mindset and customer-focused approach
Inclusive work style and borderless collaboration
Passion for technology and continuous learning
Key Requirements
3+ years' experience in application and infra support
Bachelor's degree in Computer Science or Information Technology
Ability to log, track, escalate, and resolve issues via ticketing systems