Customer Advocacy Marketing Manager

Redwood Software

Remote, United States
Remote
5+ years b2b marketing experience
Building customer advocacy programs from scratch
Developing customer success stories and case studies
Redwood Software is seeking a Customer Advocacy Marketing Manager to develop and lead a comprehensive customer advocacy program that enhances customer engagement and brand loyalty. The role involves creating customer success stories, managing customer references, and collaborating with various teams to drive advocacy initiatives

Job Summary

  • Redwood Software is seeking a passionate manager to build a world-class customer advocacy program from the ground up.
  • The role involves developing comprehensive strategies for customer references, case studies, awards programs, and user community engagement.
  • Candidates must have a proven track record of building successful advocacy programs and collaborating across sales, product, and customer success teams.

Matching Summary

Match Score: 85

Redwood Software is seeking a Customer Advocacy Marketing Manager to develop and lead a comprehensive customer advocacy program that enhances customer engagement and brand loyalty. The role involves creating customer success stories, managing customer references, and collaborating with various teams to drive advocacy initiatives.

Skills & Requirements

Must-have

  • 5+ years B2B marketing experience
  • Building customer advocacy programs from scratch
  • Developing customer success stories and case studies
  • Managing customer reference programs
  • Securing customer speakers for events

Nice-to-have

  • Experience with online user communities
  • Planning in-person user conferences
  • Background in automation or managed file transfer
  • Strong project management skills
  • Data-driven reporting approach

Key Requirements

  • Bachelor's degree in Marketing or Communications
  • 5+ years of B2B marketing or customer success experience
  • Experience in the software industry preferred

Work Rights

Not specified

Tailored Resume

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