Customer Satisfaction Supervisor

Lithia Motors

Addison, TX, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified
Manage team of customer satisfaction representatives
Drive continuous process optimization
Resolve customer escalations and issues
Lithia Motors is seeking a Customer Satisfaction Supervisor for their Driveway digital retail arm in Addison, TX. The role focuses on managing a team dedicated to enhancing customer experiences post-purchase, driving continuous improvement, and ensuring high performance within the customer service department

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post purchasing process.
  • This position requires taking ownership of customer requests and escalations while tenaciously following problems through to resolution.
  • The role offers competitive pay ranging from $50,000 to $75,000 along with best-in-class industry benefits including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Lithia Motors is seeking a Customer Satisfaction Supervisor for their Driveway digital retail arm in Addison, TX. The role focuses on managing a team dedicated to enhancing customer experiences post-purchase, driving continuous improvement, and ensuring high performance within the customer service department.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Manage team of Customer Satisfaction Representatives
  • Drive continuous process optimization
  • Resolve customer escalations and issues
  • Analyze customer service performance metrics
  • Ensure CRM and ERP data integrity

Nice-to-have

  • Strategic thinking and big picture vision
  • Strong client-facing communication skills
  • Ability to adapt to change quickly
  • Desire to share best practices
  • High employee retention focus

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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