Engineering Manager, Customer Experience

Whatnot

San Francisco, CA, United States
Not specified; not specified; flexible time off po...
Fully remote
8+ years in product or platform engineering
3+ years managing teams of 6-12 engineers
Proven track record of scaling backend systems
The role focuses on scaling a new initiative called Seller Provided Support to reduce refunds and build trust between buyers and sellers

Job Summary

  • The role focuses on scaling a new initiative called Seller Provided Support to reduce refunds and build trust between buyers and sellers.
  • Candidates must have 8+ years of experience in product or platform engineering with at least 3 years of team management.
  • Whatnot offers flexible time off, comprehensive health insurance, and a lifetime benefit for family planning including adoption and fertility expenses.

Matching Summary

The role focuses on scaling a new initiative called Seller Provided Support to reduce refunds and build trust between buyers and sellers.

Salary

Not specified; Not specified; Flexible Time off Policy; Health Insurance; Home office setup allowance; Monthly allowance for cell phone and internet; Care benefits; Monthly allowance for wellness; Annual allowance towards Childcare; Lifetime benefit for family planning; Retirement 401k offering; Pension plans internationally; Parental Leave 16 weeks

Skills & Requirements

Must-have

  • 8+ years in product or platform engineering
  • 3+ years managing teams of 6-12 engineers
  • Proven track record of scaling backend systems
  • Ability to translate strategic problems into technical systems
  • Experience leading full-stack teams

Nice-to-have

  • Experience with messaging systems
  • Familiarity with Python, Elixir, or Postgres
  • Bias toward action and curiosity
  • Comfortable figuring things out as they go

Key Requirements

  • 8+ years in product or platform engineering
  • 3+ years managing teams (6–12 engineers)
  • Live within commuting distance of NYC, SF, LA, or Seattle hubs

Work Rights

Must live within commuting distance of specific US hubs

Tailored Resume

Cover Letter