Hyve Solutions is seeking a detail-oriented individual to provide Level 3 technical support and failure analysis for server, storage, and GPU products
Job Summary
Hyve Solutions is seeking a detail-oriented individual to provide Level 3 technical support and failure analysis for server, storage, and GPU products.
The role requires leading repair teams, conducting training, and implementing improvements to reduce defects and labor costs in a fast-paced environment.
Candidates must possess strong analytical skills with required proficiency in Python and MySQL to debug complex problems and maintain repair databases.
Matching Summary
Hyve Solutions is seeking a detail-oriented individual to provide Level 3 technical support and failure analysis for server, storage, and GPU products.
Skills & Requirements
Must-have
Level 3 tech support experience
Python and MySQL programming knowledge
Root cause analysis skills
Server rack installation and maintenance
Repair reporting tool management
Nice-to-have
Jira ticket tracking system knowledge
Agile PLM system familiarity
Lean manufacturing philosophy application
PHP programming language knowledge
Strong communication and delegation skills
Key Requirements
Bachelor's degree in computer or electrical engineering