Service Desk Request & Incident Manager

Raytheon Australia

Warminster, United Kingdom
Not specified; discretionary annual bonus scheme; ...
**
Service desk management experience
Itil4 certification required
Engineering background or degree
** Raytheon Australia is seeking a Service Desk Request & Incident Manager for their OMNIA® Training team in Warminster, UK. The role involves overseeing service desk operations, ensuring effective incident management, and fostering collaboration within a multi-disciplinary environment focused on enhancing collective training for the British Army. **

Job Summary

  • This role is critical to delivering the OMNIA programme which is redefining the British Army's collective training.
  • The position requires managing service request and incident queues while coordinating with technical support teams and external vendors.
  • Candidates will enjoy a 37-hour work week with early finish Fridays, 25 days holiday plus public holidays, and a 10.5% company pension contribution.

Matching Summary

Match Score: 75

** Raytheon Australia is seeking a Service Desk Request & Incident Manager for their OMNIA® Training team in Warminster, UK. The role involves overseeing service desk operations, ensuring effective incident management, and fostering collaboration within a multi-disciplinary environment focused on enhancing collective training for the British Army. **

Salary

Not specified; Discretionary annual bonus scheme; 10.5% company pension contribution

Skills & Requirements

Must-have

  • Service Desk management experience
  • ITIL4 certification required
  • Engineering background or degree
  • SC security clearance eligibility
  • Microsoft Office proficiency

Nice-to-have

  • Defence sector engineering standards knowledge
  • SAFe certified or advanced security certs
  • Training transformation experience
  • Strong stakeholder engagement skills
  • Willingness to travel within UK

Key Requirements

  • Degree level education in engineering
  • ITIL4 certification mandatory
  • Eligible for SC security clearance
  • Proven Service Desk Manager experience
  • Leadership in complex multi-disciplinary programmes

Work Rights

Must be eligible for SC clearance

Tailored Resume

Cover Letter