Customer Support Representative, Operations (remote)
BCD Travel
Remote
On-site
Experience with gds amadeus
Travel industry knowledge
Customer service skills
As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool while maintaining high customer satisfaction
Job Summary
As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool while maintaining high customer satisfaction.
BCD Travel offers flexible working hours, remote opportunities, generous vacation days, and a compensation package supporting mental, physical, and financial wellbeing.
The company values open communication, collaboration, diversity, and sustainability, providing unique global experiences and career growth opportunities.
Matching Summary
As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool while maintaining high customer satisfaction.
Skills & Requirements
Must-have
Experience with GDS Amadeus
Travel industry knowledge
Customer service skills
MS Word and MS Excel proficiency
Fluent English and Spanish communication
Online booking tool support
Nice-to-have
Knowledge of BSP rules and regulations
Strong analytical and problem-solving skills
Empathy and professionalism in customer interactions
Additional language skills (German, French or Dutch)