Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining high facility standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
Member retention strategy execution
Facility cleanliness and safety monitoring
Nice-to-have
Empathy and solution-oriented mindset
Online reputation management skills
Ability to work in fast-paced environment
Strong organizational and multitasking skills
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training
Pass background check successfully
Experience in fitness or hospitality industry preferred