Customer Success Manager, US, RBS Strategic Account Services

Amazon

Bengaluru, Karnataka, India
On-site
Manage incoming seller inquiries
Analyze seller data on efficiency
Provide reactive support for complex questions
You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth

Job Summary

  • You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth.
  • The role involves providing data-driven advice through a pooled account management model to small and medium-sized US-based businesses.
  • Success is measured by seller satisfaction, response time adherence, and the impact on creating a great customer experience.

Matching Summary

You will help shape and deliver a strategy for managing emerging Amazon Seller Partners to accelerate their growth.

Skills & Requirements

Must-have

  • Manage incoming seller inquiries
  • Analyze seller data on efficiency
  • Provide reactive support for complex questions
  • Coordinate with Operations teams
  • Track metrics for measuring success

Nice-to-have

  • Collaborative and customer-focused approach
  • Proactive identification of untapped potential
  • Ownership in various projects
  • Subject matter expertise in specialized domains
  • Initiative on automation projects

Key Requirements

  • Regular shift timings: 4 PM to 1 AM IST
  • Based in Bengaluru office
  • Understanding of Amazon Marketplace ecosystem

Work Rights

Not specified

Tailored Resume

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