Patient Service Representative (psr) - Primary Care Clinic
Advocate Aurora Health
Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Full time, onsite (monday-friday 8:30am-5:00pm, occasional saturdays)
High school diploma or ged required
Hipaa compliance knowledge mandatory
Strong attention to detail and accuracy
Advocate Aurora Health is seeking a full-time Patient Service Representative for their Primary Care Clinic, responsible for managing patient registration, ensuring compliance with health regulations, and delivering exceptional customer service. The role involves maintaining patient confidentiality, coordinating appointments, and effectively communicating with both patients and clinical staff.
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Job Summary
The role creates the initial electronic health record that serves as the foundation of the patient medical record utilized by all healthcare team members.
Employees must ensure compliance with accrediting bodies and regulations such as HIPAA, EMTALA, and Medicare Secondary Payer Questionnaire to maintain patient safety.
Advocate Health offers a comprehensive suite of total rewards including competitive compensation, generous retirement offerings, and extensive benefits programs.
Matching Summary
Match Score: 85
Advocate Aurora Health is seeking a full-time Patient Service Representative for their Primary Care Clinic, responsible for managing patient registration, ensuring compliance with health regulations, and delivering exceptional customer service. The role involves maintaining patient confidentiality, coordinating appointments, and effectively communicating with both patients and clinical staff.
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Salary
Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match
Skills & Requirements
Must-have
High school diploma or GED required
HIPAA compliance knowledge mandatory
Strong attention to detail and accuracy
Proficiency with electronic health records
Ability to manage high-volume workloads
Nice-to-have
Excellent customer service recovery skills
Willingness to work collaboratively with teams
Experience with patient portal education
Proactive communication for process improvement
Comfortable handling sensitive financial information