Agente De Call Center

KONE International

Mexico City, Mexico
Not specified; not specified; competitive salary m...
**
2 years customer service experience
Intermediate excel proficiency
Basic english language skills
** KONE International is seeking a Call Center Agent in Mexico City to manage customer inquiries related to maintenance services. The role requires customer service experience, basic English proficiency, and familiarity with tools like SAP and Salesforce. **

Job Summary

  • The company is a global leader in elevators, escalators, and automatic doors with a mission to improve urban life flow.
  • As an agent, you will serve as the primary point of contact for 24/7 unplanned maintenance requests, managing dispatch and safety protocols.
  • KONE offers competitive salaries, learning opportunities, and a collaborative culture focused on family values and sustainability.

Matching Summary

Match Score: 75

** KONE International is seeking a Call Center Agent in Mexico City to manage customer inquiries related to maintenance services. The role requires customer service experience, basic English proficiency, and familiarity with tools like SAP and Salesforce. **

Salary

Not specified; Not specified; Competitive salary mentioned

Skills & Requirements

Must-have

  • 2 years customer service experience
  • Intermediate Excel proficiency
  • Basic English language skills
  • Monday to Saturday availability
  • Safety procedure adherence

Nice-to-have

  • SAP software knowledge
  • Salesforce platform familiarity
  • Empathetic communication style
  • Team collaboration mindset
  • Quick response capability

Key Requirements

  • Completed Bachelor's degree or current university student
  • Minimum 2 years telephone customer service experience
  • Intermediate level Excel skills required
  • Availability to work Monday through Saturday

Work Rights

Not specified

Tailored Resume

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