Customer Success Manager (client Services Manager) - Security Services Nsw

Constant Security

Parramatta, Australia
On-site
Client relationship management
Service delivery oversight
Team leadership and coaching
Act as the key link between clients and frontline teams, driving performance, retention, and continuous improvement across multiple sites

Job Summary

  • Act as the key link between clients and frontline teams, driving performance, retention, and continuous improvement across multiple sites.
  • Lead through influence and presence, supporting teams on the ground while using data and insight to continuously improve outcomes.
  • This role offers national exposure, career progression opportunities, and the chance to lead meaningful work that makes a difference.

Matching Summary

Act as the key link between clients and frontline teams, driving performance, retention, and continuous improvement across multiple sites.

Skills & Requirements

Must-have

  • Client relationship management
  • Service delivery oversight
  • Team leadership and coaching
  • Performance monitoring and reporting
  • Continuous improvement initiatives

Nice-to-have

  • People focused leadership
  • Fast paced environment
  • Data driven decision making
  • Safety first culture champion

Key Requirements

  • 5+ years experience in customer success, operations, or account management
  • Experience managing complex, multi-site service delivery
  • Strong leadership capability across dispersed teams
  • Current security licence and First Aid

Work Rights

Not specified

Tailored Resume

Cover Letter