Alternance - Analyste Support It – Wholesale Europe -septembre 2026 - H/f/x

Chanel

Paris, France
It support l1 & l2
User support on it applications
Incident and request analysis
The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the IT Department Europe

Job Summary

  • The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the IT Department Europe.
  • The role involves providing L1 & L2 IT support, managing incidents, contributing to continuous improvement, and producing performance indicators.
  • The company is looking for a candidate with a strong appetite for IT application support, experience with low-code/no-code tools like Microsoft Power Platform, and excellent communication skills in English and French.

Matching Summary

The Wholesale Excellence Center supports Wholesale business in optimizing, reliability, and performance of IT tools within the IT Department Europe.

Skills & Requirements

Must-have

  • IT Support L1 & L2
  • User support on IT applications
  • Incident and request analysis
  • Knowledge base enrichment
  • KPI and OKR production
  • Functional testing campaigns

Nice-to-have

  • Analytical spirit
  • Proactive and autonomous
  • Adaptable and eager to learn
  • Excellent interpersonal skills

Key Requirements

  • Bac+5 degree in IT or Information Systems
  • Experience with low code/no code tools
  • Proficiency in Excel
  • English and French fluency

Work Rights

Not specified

Tailored Resume

Cover Letter