NTT DATA is seeking a Capability Lead for Service Delivery Governance to oversee and enhance managed services delivery, focusing on operational excellence and client relationships. The role requires strong leadership, communication, and organizational skills, along with a significant background in IT service management
Job Summary
The Capability Lead - Service Delivery Governance is a leadership role responsible for leading and overseeing the successful delivery of managed services to clients within a Region or Services Division.
This role is responsible for playing a pivotal role in executing the strategic vision for managed services, driving operational excellence, and fostering client relationships.
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
Matching Summary
Match Score: 85
NTT DATA is seeking a Capability Lead for Service Delivery Governance to oversee and enhance managed services delivery, focusing on operational excellence and client relationships. The role requires strong leadership, communication, and organizational skills, along with a significant background in IT service management.
Skills & Requirements
Must-have
leading managed services delivery
driving operational excellence
fostering client relationships
developing service management procedures
leading strategic initiatives
driving innovation in service delivery
Nice-to-have
embraces diversity and inclusion
grow, belong and thrive
accelerating client success
positively impacting society
Key Requirements
Bachelor’s degree or equivalent in IT or related field
Significantly vast experience coaching engineering teams
Significantly vast experience implementing continual service improvement
Significantly vast experience in organizational change management
Significantly vast experience in domain towers (Network, Cloud, Security, etc.)