Customer Service Advisor

Performance Motors Limited

Singapore
Manage daily customer appointment bookings
Resolve customer-reported issues promptly
Coordinate with workshop team effectively
The role supports daily service operations by managing customer appointments and resolving issues to ensure an excellent BMW Motorrad customer experience

Job Summary

  • The role supports daily service operations by managing customer appointments and resolving issues to ensure an excellent BMW Motorrad customer experience.
  • Candidates will work closely with the workshop team to address customer issues timely while monitoring repair orders and back-order parts.
  • Join a trusted brand with a regional footprint as part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500.

Matching Summary

The role supports daily service operations by managing customer appointments and resolving issues to ensure an excellent BMW Motorrad customer experience.

Skills & Requirements

Must-have

  • Manage daily customer appointment bookings
  • Resolve customer-reported issues promptly
  • Coordinate with workshop team effectively
  • Monitor back-order parts status regularly

Nice-to-have

  • Good team player with supportive attitude
  • Identify operational gaps for improvement
  • Assist in overseeing daily service operations

Key Requirements

  • Minimum 2-3 years working experience
  • NITEC in Light Vehicles or Diploma preferred
  • Valid Class 2 driving licence added advantage

Work Rights

Not specified

Tailored Resume

Cover Letter