In this varied, client‑facing role, you’ll be an important part of our team - supporting our predominantly older clientele with their hearing health journey
Job Summary
In this varied, client‑facing role, you’ll be an important part of our team - supporting our predominantly older clientele with their hearing health journey.
From warm welcomes and appointment support to assisting with hearing devices, you’ll help create an exceptional experience every step of the way.
This is a casual position with shifts scheduled Monday to Friday, between 8:30am and 4:30pm - no weekend work.
Matching Summary
In this varied, client‑facing role, you’ll be an important part of our team - supporting our predominantly older clientele with their hearing health journey.
Salary
Competitive hourly rate; Bonus/Equity: monthly performance bonuses; Benefits: Salary packaging options, Uniform Allowance, Paid Parental Leave, Access to discounts, Employee discounts on Sonova Products, Online Wellbeing Centre & Employee Assistance Program (EAP), Access to LinkedIn Learning Platform
Skills & Requirements
Must-have
face to face customer service
administrative support
client-facing role
hearing health journey
intermediate computer skills
Nice-to-have
passion for delivering amazing client experience
interest in hearing aids
resilience and self-motivation
work autonomously and within a team
Key Requirements
Prior experience in face to face customer service and/or administration role