Service Desk Operations Lead - Information Technology Spec 2

Saint Paul College

St. Paul, USA
$28.18 - $45.82 hourly ph
Service desk operations
It service portal administration
Ticket management
The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment

Job Summary

  • The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment.
  • This position is responsible for providing lead direction for the day-to-day operations of the Service Desk, focusing on customer support, ticket resolution, and managing support operations, as well as administering and managing the IT Service Portal.
  • Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.

Matching Summary

The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment.

Salary

$28.18 - $45.82 hourly

Skills & Requirements

Must-have

  • Service Desk operations
  • IT Service Portal administration
  • Ticket Management
  • Asset Management
  • Change Management
  • technical support to students, faculty, and staff
  • continuous improvement process

Nice-to-have

  • inclusive excellence
  • effective communication and collaboration
  • support supervision of student employees

Key Requirements

  • Three (3) years of experience providing technical support
  • Associate’s degree can substitute for 6 months of experience
  • Bachelor’s degree can substitute for 1 year of experience
  • Experience using a service desk ticketing tool
  • Experience supporting a broad set of applications and operating systems
  • Experience with Active Directory and Office 365
  • Experience developing and documenting technical processes
  • Working experience with networking, wireless, and VPN services
  • Working experience as a member of cross-functional teams

Work Rights

Authorized to work for any employer in the United States

Tailored Resume

Cover Letter