Technical Support Officer

Mercy Health

Werribee, VIC, Australia
Onsite
1st and 2nd level technical support
Microsoft 365 and exchange online
Active directory and entra id management
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team

Job Summary

  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • This is an onsite, hands-on, customer-facing role that spans multiple facilities, focusing on delivering a positive, secure technology experience for users.
  • Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people offering more services and deeper care than ever before.

Matching Summary

The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • Microsoft 365 and Exchange Online
  • Active Directory and Entra ID management
  • IT service management with ServiceNow
  • Onsite customer-facing support
  • End-user computing environment support

Nice-to-have

  • Strong communication and problem solving
  • Compassionate and proactive customer support
  • Collaborative team environment
  • Healthcare setting experience

Key Requirements

  • Tertiary qualification or relevant IT experience
  • Current Police Record Check
  • Working with Children Check
  • Valid Victorian or Australian driver’s licence
  • Unrestricted Australian working rights
  • Proof of influenza and other vaccinations

Work Rights

Unrestricted Working Rights in Australia required

Tailored Resume

Cover Letter