Technology Support Specialist

University of Texas at Austin

Austin, Texas, United States
Base: $60,000; bonus/equity: not specified; benefi...
Hybrid
Remote technical support experience
Excellent customer support skills
Ticketing system proficiency
The Technology Support Specialist assists university employees and OnRamps students with various technical issues. Responsibilities include providing customer support through multiple communication methods and developing resources to enhance the support knowledge base. The role involves continuous improvement and participation in team initiatives and professional development trainings

Job Summary

  • The Technology Support Specialist assists university employees and OnRamps students with various technical issues. Responsibilities include providing customer support through multiple communication methods and developing resources to enhance the support knowledge base. The role involves continuous improvement and participation in team initiatives and professional development trainings.

Matching Summary

The Technology Support Specialist assists university employees and OnRamps students with various technical issues. Responsibilities include providing customer support through multiple communication methods and developing resources to enhance the support knowledge base. The role involves continuous improvement and participation in team initiatives and professional development trainings.

Salary

Base: $60,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • remote technical support experience
  • excellent customer support skills
  • ticketing system proficiency

Nice-to-have

  • creative problem solving skills
  • experience with Canvas LMS
  • familiarity with Zoom software

Key Requirements

  • two or more years of experience
  • ability to quickly learn new systems
  • strong organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter