This role involves building the Customer and Distributor Experience (CX/DX) strategy for a greenfield health insurance deployment in India
Job Summary
This role involves building the Customer and Distributor Experience (CX/DX) strategy for a greenfield health insurance deployment in India.
The successful candidate will collaborate with Technology, Ops, Claims, and Underwriting functions to execute strategies that deliver exceptional service standards.
The position requires leading a team in a fast-paced, hyper-growth environment while institutionalizing best practices across the organization.
Matching Summary
This role involves building the Customer and Distributor Experience (CX/DX) strategy for a greenfield health insurance deployment in India.
Skills & Requirements
Must-have
Retail experience mandatory
Customer journey mapping expertise
Product design and service strategy
Cross-functional team collaboration
Digital servicing model development
Nice-to-have
Experience with new age aggregators
Passion for consumer-centric innovation
Agile methodology proficiency
Ability to work in ambiguity
Inclusive leadership style
Key Requirements
Bachelor's degree from recognized institute
10-15 years total experience
5+ years medium management experience
Deep functional understanding of Customer Service or Experience