Contact Center Ai Solution Consultant

Accenture

Fully remote
Google ccai solution design experience
Dialogflow cx virtual agent creation
Gen ai implementation strategy development
This role involves designing, building, and implementing Google CCAI solutions and Gen AI strategies to enhance client business performance

Job Summary

  • This role involves designing, building, and implementing Google CCAI solutions and Gen AI strategies to enhance client business performance.
  • Candidates will drive transformation services by co-creating roadmaps for leading-class CX capabilities with global clients.
  • The position offers the opportunity to work on transformative projects with G2000 clients within an inclusive and collaborative environment.

Matching Summary

This role involves designing, building, and implementing Google CCAI solutions and Gen AI strategies to enhance client business performance.

Skills & Requirements

Must-have

  • Google CCAI solution design experience
  • Dialogflow CX virtual agent creation
  • Gen AI implementation strategy development
  • CX management capability assessment
  • CCaaS migration project delivery

Nice-to-have

  • Experience with other Conversational AI platforms
  • Strong storytelling and presentation skills
  • Ability to work in ambiguous environments
  • Knowledge of industry-specific customer service processes

Key Requirements

  • 5+ years of experience with Google CCAI solutions
  • Thorough understanding of end-to-end Google contact center transformation
  • Proven track record in delivering CX solution projects

Work Rights

Not specified

Tailored Resume

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