Sr. Customer Success Manager - East

Genesys

Base: $104,000.00 - $183,000.00; bonus/equity: eli...
Fully remote
6+ years customer success management experience
Enterprise customer relationship management
Quarterly business review delivery
Genesys is seeking a Sr. Customer Success Manager for the East region to enhance customer value and foster partnerships using their AI-powered Experience Orchestration platform. The ideal candidate should have over six years of customer success management experience and strong skills in cross-functional collaboration

Job Summary

  • The role involves leading a portfolio of strategic accounts as the primary trusted advisor while orchestrating collaboration between Professional Services, Support, Product, and Sales teams.
  • Candidates must drive regular Quarterly Business Reviews to showcase value delivery and manage enterprise customers through high-touch engagement throughout their CX journey.
  • Genesys offers competitive compensation ranging from $104,000 to $183,000 along with benefits including medical insurance, flexible work schedules, and open time off.

Matching Summary

Match Score: 85

Genesys is seeking a Sr. Customer Success Manager for the East region to enhance customer value and foster partnerships using their AI-powered Experience Orchestration platform. The ideal candidate should have over six years of customer success management experience and strong skills in cross-functional collaboration.

Salary

Base: $104,000.00 - $183,000.00; Bonus/Equity: Eligible for commission or performance-based bonus opportunities; Benefits: Medical, Dental, Vision, Telehealth, Flexible work, Open Time Off, 401(k) matching

Skills & Requirements

Must-have

  • 6+ years Customer Success Management experience
  • Enterprise customer relationship management
  • Quarterly Business Review delivery
  • Cross-functional team orchestration
  • CRM and customer success platform proficiency

Nice-to-have

  • Strong executive presentation skills
  • Proactive mindset with follow-through
  • Ability to translate technical concepts
  • Experience driving customer advocacy
  • Collaborative leadership style

Key Requirements

  • Bachelor's degree in business management or related field
  • 6+ years of Customer Success Management experience
  • Proven track record managing enterprise customer relationships

Work Rights

Not specified

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