The IRC’s External Relations team supports humanitarian crises response through marketing, fundraising, brand stewardship, and communications
Job Summary
The IRC’s External Relations team supports humanitarian crises response through marketing, fundraising, brand stewardship, and communications.
The Officer, Sustainer Retention supports the strategy and execution of the IRC’s monthly, quarterly, and annual donor program, focusing on deepening donor relationships and improving retention.
This role implements and optimizes sustainer donor journeys across multiple channels, supporting personalized touchpoints for high-value segments.
Matching Summary
The IRC’s External Relations team supports humanitarian crises response through marketing, fundraising, brand stewardship, and communications.
Salary
$77,000 - $87,000
Skills & Requirements
Must-have
Sustainer donor program management
Multichannel campaign execution
Donor journey optimization
Performance metrics monitoring
Vendor relationship management
Nice-to-have
Solutions-driven change-maker
Passionate about donor engagement
Dedication to mission and values
Critical reflection and power sharing
Key Requirements
Bachelor's degree in communications, marketing, or related field preferred
At least 5 years of experience in donor engagement, direct marketing, or development
Experience managing donor journeys or retention programs
Familiarity with CRM systems, segmentation, and campaign workflows
Proficiency with Salesforce, Springboard, and/or other CRM and marketing platforms preferred