Gain hands-on experience supporting enterprise voice and contact center platforms, working alongside experienced voice engineers on real-world initiatives
Job Summary
Gain hands-on experience supporting enterprise voice and contact center platforms, working alongside experienced voice engineers on real-world initiatives.
Assist with day-to-day voice operations support, documentation, monitoring, and troubleshooting across various voice technologies.
Receive mentorship, coaching, and regular feedback from voice engineers, your manager, and business leaders while learning internal systems and industry best practices.
Matching Summary
Gain hands-on experience supporting enterprise voice and contact center platforms, working alongside experienced voice engineers on real-world initiatives.
Skills & Requirements
Must-have
Cisco Webex Calling
Webex Contact Center
LogicMonitor monitoring
ServiceNow incident management
PSTN and SIP services
eFax services support
Nice-to-have
eager to learn
proactive and inquisitive
strong organizational skills
methodical issue analysis
Key Requirements
Bachelor's or Master's degree in IT, Networking, Computer Science, Computer Engineering, Telecommunications, or related field
Full-time, hybrid work for 10-week program
Legally eligible to work in the country without sponsorship