Customer Benefit Advisor I (on-site)- Chattanooga

Unum Group

Chattanooga, United States
Base: $21.00ph; bonus/equity: not specified; benef...
On-site
Exceptional customer service
Accurate benefit information
Multiple system applications
Unum Group is seeking a Customer Benefit Advisor I for their Chattanooga office, offering an entry-level position focused on delivering exceptional customer service regarding employee benefits. The role requires proficiency in communication and the ability to navigate multiple systems to assist customers effectively

Job Summary

  • The Customer Benefit Advisor I is an entry-level role responsible for providing accurate information on benefits, claims, and policy administration with minimal oversight.
  • Incumbents will utilize multiple system applications and administrative processes to provide thorough, clear, and concise responses to customers.
  • Unum offers a competitive benefits package including health, vision, dental, disability, PTO, 401(k) contributions, mental health support, and career advancement opportunities.

Matching Summary

Match Score: 85

Unum Group is seeking a Customer Benefit Advisor I for their Chattanooga office, offering an entry-level position focused on delivering exceptional customer service regarding employee benefits. The role requires proficiency in communication and the ability to navigate multiple systems to assist customers effectively.

Salary

Base: $21.00/hour; Bonus/Equity: Not specified; Benefits: Competitive and comprehensive

Skills & Requirements

Must-have

  • Exceptional customer service
  • Accurate benefit information
  • Multiple system applications
  • Adherence to protocols/procedures
  • Protecting customer privacy

Nice-to-have

  • Empathy and professionalism
  • Continuous learning and growth
  • Adaptability in changing environment
  • Passion for helping customers

Key Requirements

  • 1 year customer service experience preferred
  • High school diploma or GED required
  • Successful completion of Contact Center training program

Work Rights

Not specified

Tailored Resume

Cover Letter