Senior Service Center Representative

Banner Medical Group

Arizona, US
Base: $20.01 - $30.01 ph; bonus/equity: not specif...
Fully remote
High volume service center experience
Managed care benefits knowledge
Self-insured plan experience preferred
This position serves as a primary resource for complex and sensitive cases while providing leadership to the service center team

Job Summary

  • This position serves as a primary resource for complex and sensitive cases while providing leadership to the service center team.
  • The role involves handling escalated calls from members and providers regarding coverage, benefits, claims, and other plan inquiries.
  • Candidates must reside in Arizona and possess substantial previous related work experience in managed care benefits services.

Matching Summary

This position serves as a primary resource for complex and sensitive cases while providing leadership to the service center team.

Salary

Base: $20.01 - $30.01 per hour; Bonus/Equity: Not specified; Benefits: No medical benefits or PTO accrual (Registry/Per Diem role)

Skills & Requirements

Must-have

  • High volume service center experience
  • Managed care benefits knowledge
  • Self-insured plan experience preferred
  • Remote work capability
  • Arizona residency requirement

Nice-to-have

  • Bilingual Spanish English skills
  • Leadership in team workflow management
  • Quality assurance functions
  • Special project execution
  • Positive helpful attitude

Key Requirements

  • High school diploma or GED
  • Three to four years of experience in high volume service center
  • Experience with self-insured plans highly preferred
  • Must reside in the state of AZ

Work Rights

Must reside in the state of AZ

Tailored Resume

Cover Letter