The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for 1,500+ users in the United States
Job Summary
The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for 1,500+ users in the United States.
This position is a working manager role, with approximately 50% of time spent on hands-on technical work and 50% on people management and service operations.
A key focus of this role is ensuring a high level of customer service, fast and accurate issue resolution, and continuous improvement of the team’s skills and capabilities.
Matching Summary
The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for 1,500+ users in the United States.