Associate, Client Servicing

Mitsubishi UFJ Financial Group

London, United Kingdom
Transaction banking product knowledge
Client enquiry and issue resolution
Cash and liquidity management expertise
The Client Service Associate is the first point of contact for all client enquiries and issues, providing proactive and practical support to manage client expectations and deliver premium service

Job Summary

  • The Client Service Associate is the first point of contact for all client enquiries and issues, providing proactive and practical support to manage client expectations and deliver premium service.
  • MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
  • The role involves collaboration with relationship managers, sales, operations and other stakeholders to ensure prompt resolution of cases and identify opportunities for service improvement.

Matching Summary

The Client Service Associate is the first point of contact for all client enquiries and issues, providing proactive and practical support to manage client expectations and deliver premium service.

Skills & Requirements

Must-have

  • Transaction Banking product knowledge
  • Client enquiry and issue resolution
  • Cash and liquidity management expertise
  • Payments experience UK and Cross-Border
  • Client relationship ownership
  • Strong organizational and communication skills

Nice-to-have

  • Japanese language skills
  • Collaborative team player
  • Proactive client education
  • Analytical and problem solving skills
  • Ability to manage tight deadlines
  • Creative and innovative approach

Key Requirements

  • Proven banking sector experience
  • In-depth Transaction Banking knowledge
  • Experience with UK and cross-border payments
  • Client servicing desk experience
  • Essential Japanese language skills preferred
  • A level or equivalent work experience

Work Rights

Not specified

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