It Service Desk Technician

Uline

Pleasant Prairie, WI, US
Base: $24 to $30 ph; bonus/equity: multiple bonus ...
Desktop and laptop hardware/software troubleshooting
Data center hardware/software troubleshooting
Incident ticket creation and routing
Provide support and troubleshooting for desktop, laptop and data center hardware / software issues

Job Summary

  • Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
  • Handle major IT incident management to quickly resolve issues that impact the business.
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Matching Summary

Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.

Salary

Base: $24 to $30 per hour; Bonus/Equity: Multiple bonus programs; Benefits: Complete health insurance coverage and 401(k) with 6% employer match

Skills & Requirements

Must-have

  • Desktop and laptop hardware/software troubleshooting
  • Data center hardware/software troubleshooting
  • Incident ticket creation and routing
  • Major IT incident management
  • IT operations support
  • User account management
  • Systems monitoring

Nice-to-have

  • Collaborative IT environment
  • Industry leader in e-commerce
  • Family-owned company
  • Drug-free workplace

Key Requirements

  • 3+ years of experience as IT Service Desk Technician or Data Center Operator
  • Experience with incident, change and problem management
  • Experience in ITIL compliant Service Management platforms
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter