Hospital Customer Service Collections Representative
Uclahealth
Los Angeles, CA, United States
$27.65 - 39.27 hourly ph
On-site
High-volume inbound and outbound calls
Patient payment plans
Financial assistance programs
Serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment
Job Summary
Serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.
Manage high-volume inbound and outbound calls, verifying identity and documenting interactions in Epic and CRM systems with detailed, accurate notes.
Adhere to all departmental guidelines, including attendance, equipment usage, and compliance with HIPAA and UCLA Health service standards.
Matching Summary
Serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.
Salary
$27.65 - 39.27 Hourly
Skills & Requirements
Must-have
high-volume inbound and outbound calls
patient payment plans
financial assistance programs
Epic and CRM systems
HIPAA and UCLA Health service standards
Nice-to-have
patient-focused team
exceptional service delivery
resolve financial concerns
Key Requirements
Minimum of 3 years customer service experience
hospital or healthcare setting experience
Familiarity with Epic EHR systems preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail