Director, Customer Retention

HighLevel

United States
On-site
Customer lifecycle management expertise
Churn prevention strategies
Early adoption program development
HighLevel is seeking a Director of Customer Retention to lead its customer experience and success initiatives. The ideal candidate will have expertise in customer lifecycle management and a passion for fostering high-performing teams to drive customer retention and product adoption

Job Summary

  • This role leads the evolution of HighLevel's retention engine across early adoption, de-escalation, and customer value realization.
  • The successful candidate will partner with cross-functional teams to ensure customers achieve success within their critical first 90 days.
  • HighLevel is a global, remote-first organization with over 2,000 team members that values initiative, clarity, and execution.

Matching Summary

Match Score: 85

HighLevel is seeking a Director of Customer Retention to lead its customer experience and success initiatives. The ideal candidate will have expertise in customer lifecycle management and a passion for fostering high-performing teams to drive customer retention and product adoption.

Skills & Requirements

Must-have

  • customer lifecycle management expertise
  • churn prevention strategies
  • early adoption program development
  • de-escalation and frontline care
  • high-performing team building

Nice-to-have

  • customer experience obsession
  • cross-functional partnership skills
  • data-driven decision making
  • remote-first culture fit
  • scalable program development

Key Requirements

  • Director level experience in customer retention
  • Deep expertise in customer lifecycle management
  • Proven track record in churn prevention

Work Rights

Not specified

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