Customer Support Specialist, Enrollments

rippling

Remote, , US
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Customer support in us benefits domain
Knowledge of group health and welfare plans
Experience troubleshooting saas products
Rippling provides a unified platform to manage HR, IT, and Finance operations for businesses worldwide

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance operations for businesses worldwide.
  • The Customer Support team offers expert guidance and swift resolutions to ensure a seamless customer experience across multiple time zones.
  • This role offers opportunities for professional development and encourages innovative solutions to improve customer satisfaction.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance operations for businesses worldwide.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support in US benefits domain
  • Knowledge of group health and welfare plans
  • Experience troubleshooting SaaS products
  • Ability to work Pacific or Mountain time zones
  • Strong written and verbal communication
  • Use of CRM systems for documentation

Nice-to-have

  • Collaborative and supportive team environment
  • Passion for problem-solving and continuous learning
  • Adaptability in fast-paced environments
  • Commitment to professional growth

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience
  • Experience with US benefits regulations
  • Ability to work shifts 9am-6pm PST
  • Residency in Pacific or Mountain timezone states

Work Rights

Must reside in Pacific or Mountain timezone states

Tailored Resume

Cover Letter