Customer Service Agent - Sba

Southwest Airlines

SBA, California, USA
$20.65 ph; not specified; fly for free, 401(k) mat...
Not specified; likely onsite or hybrid based on the nature of the role.
Provide legendary customer service
Handle ticketing and check-in
Operate computerized point-of-sale system
Southwest Airlines is seeking a Customer Service Agent for their SBA location in California. The position involves providing friendly service to customers at ticket counters and gate areas, ensuring smooth travel experiences while adhering to company standards

Job Summary

  • Southwest Airlines is committed to providing employees a stable work environment with equal opportunity for learning and personal growth.
  • As a Customer Service Agent, you will work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly.
  • Benefits include flying for free on any open seat on all Southwest flights, a Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution up to 10%, and potential for annual profit-sharing.

Matching Summary

Match Score: 85

Southwest Airlines is seeking a Customer Service Agent for their SBA location in California. The position involves providing friendly service to customers at ticket counters and gate areas, ensuring smooth travel experiences while adhering to company standards.

Salary

$20.65 per hour; Not specified; Fly for free, 401(k) match up to 10%, potential profit-sharing, competitive health insurance

Skills & Requirements

Must-have

  • Provide legendary customer service
  • Handle ticketing and check-in
  • Operate computerized point-of-sale system
  • Deal with mishandled customers
  • Communicate effectively verbally
  • Work under tight time constraints

Nice-to-have

  • Friendly face welcoming customers
  • Set the tone for a great trip
  • Support customers during disruptions
  • Friendly attitude, teamwork, patience
  • Foreign language skills desirable

Key Requirements

  • Must be currently a resident of the State of California
  • Must be able to obtain a SIDA badge
  • Must be able to lift and/or move items up to 70 pounds
  • Must be able to climb, bend, kneel and stand
  • Must be at least 18 years of age
  • Must have authorization to work in the United States

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter