Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
S&op forecasting process knowledge
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.
  • This role acts as the site-based customer champion responsible for developing unconstrained unit forecasts for the S&OP process.
  • The manager will work directly with factory direct customers to support quoting, order entry, and general service needs while partnering with Sales and Customer Success.

Matching Summary

The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • S&OP forecasting process knowledge
  • ISO certification adherence
  • FDA regulatory compliance

Nice-to-have

  • Strong customer advocacy skills
  • Cross-facility collaboration ability
  • Process improvement mindset
  • Exceptional communication skills
  • Strategic relationship building

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with ISO certification requirements

Work Rights

Not specified

Tailored Resume

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