Job Summary

• This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas so that optimal quality and communication can be achieved.
• The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills.
• The Patient Representative documents interactions with patients and families and keeps a log of complaints/issues which is turned in daily to the Information Desk Supervisor and monthly to the Manager of Customer Service.

Matching Summary

Skills & Requirements

Key Requirements

• 1 year clinical or critical care experience
• Customer service skills/training
• Ability to collaborate across organization
• Interpersonal skills
• Conflict resolution skills
• Problem solving skills
• Program planning skills
• Writing and verbal communication skills

Work Rights