Cloud Engineer

NTT DATA

On-site
Azure, aws, or gcp cloud experience
Second-line incident resolution
Service now ticketing tools
NTT DATA is seeking a Cloud Managed Services Engineer (L2) to ensure the smooth operation of clients' cloud infrastructure. The role involves proactive monitoring, incident resolution, and collaboration with various teams to enhance service delivery while adhering to service level agreements

Job Summary

  • This role involves proactively monitoring work queues and resolving cloud-based incidents to ensure clients meet service level agreements.
  • The engineer will lead client escalations for operational issues while collaborating with automation teams to optimize efforts and reduce ticket volumes.
  • NTT DATA is a global technology services leader committed to accelerating client success through responsible innovation and diversity.

Matching Summary

Match Score: 85

NTT DATA is seeking a Cloud Managed Services Engineer (L2) to ensure the smooth operation of clients' cloud infrastructure. The role involves proactive monitoring, incident resolution, and collaboration with various teams to enhance service delivery while adhering to service level agreements.

Skills & Requirements

Must-have

  • Azure, AWS, or GCP cloud experience
  • Second-line incident resolution
  • Service Now ticketing tools
  • Windows and Linux server administration
  • Change management process execution

Nice-to-have

  • Automation and trend analysis skills
  • Coaching L1 teams on technical skills
  • Disaster recovery implementation experience
  • Positive outlook in pressurized environments
  • Cross-cultural communication abilities

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • Microsoft Azure Administrator Associate certification preferred
  • AWS Solutions Architect Associate certification preferred
  • Veeam Certified Engineer or VMware Professional certification preferred
  • Moderate managed services experience required

Work Rights

Not specified

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