Deep knowledge of inverter and solar battery function
Generac Power Systems is seeking a Technical Support Representative III to provide technical support to their dealer network. The role involves troubleshooting issues, mentoring less experienced representatives, and ensuring customer satisfaction through effective communication and problem-solving
Job Summary
The Technical Support Representative III provides technical support to the authorized dealer network including resolving complex service issues and authorizing warranty repairs.
This role requires deep knowledge of inverter and solar battery functions along with the ability to troubleshoot increasingly complex product failures in the field.
The incumbent will mentor less experienced staff, serve as a technical expert for escalated calls, and instruct new dealer technicians on warranty systems.
Matching Summary
Match Score: 85
Generac Power Systems is seeking a Technical Support Representative III to provide technical support to their dealer network. The role involves troubleshooting issues, mentoring less experienced representatives, and ensuring customer satisfaction through effective communication and problem-solving.
Skills & Requirements
Must-have
3 years related technical experience
Strong understanding of AC/DC electrical theory
Deep knowledge of inverter and solar battery function
Advanced troubleshooting and creative problem solving
Ability to work independently with minimal guidance
Nice-to-have
Mentoring less experienced technical representatives