Guest Services Manager

ASM Global

New Orleans, LA, United States
Guest satisfaction
Service standards
Team member relations
Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards

Job Summary

  • Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.
  • Uses leadership skills, effective management, and positive team member relations to ensure the high quality of guest satisfaction and achievement of overall departmental goals.
  • Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery.

Matching Summary

Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.

Skills & Requirements

Must-have

  • guest satisfaction
  • service standards
  • team member relations
  • operational procedures
  • problem-solving with guests
  • fast-paced environment

Nice-to-have

  • creative service programs
  • goal setting and feedback
  • benchmarking best practices
  • adaptable to change
  • high attention to detail

Key Requirements

  • High School Diploma or Equivalent
  • College Degree preferred
  • Must pass criminal background check
  • Ability to manage multiple priorities
  • Work nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter