Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards
Job Summary
Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.
Uses leadership skills, effective management, and positive team member relations to ensure the high quality of guest satisfaction and achievement of overall departmental goals.
Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery.
Matching Summary
Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.