Sime Motors NZ is seeking a Head of Aftersales for their Southern branch to oversee aftersales performance, ensuring customer satisfaction and compliance with standards. The role requires effective management of the aftersales team, focusing on profitability, productivity, and adherence to statutory requirements
Job Summary
The role is responsible for ensuring the branch meets all customers' needs in accordance with after sales CSI targets.
The successful candidate will manage the after sales team to meet customer requirements and delight them through their experience.
The position requires ensuring compliance with principal requirement standards, statutory requirements, and all employment procedures.
Matching Summary
Match Score: 85
Sime Motors NZ is seeking a Head of Aftersales for their Southern branch to oversee aftersales performance, ensuring customer satisfaction and compliance with standards. The role requires effective management of the aftersales team, focusing on profitability, productivity, and adherence to statutory requirements.
Skills & Requirements
Must-have
After sales performance management
Profitability and productivity oversight
Customer service experience excellence
Principal requirement standards compliance
Team leadership and management
Nice-to-have
Operational excellence mindset
High performance standards adherence
Good corporate governance knowledge
Key Requirements
Experience managing after sales teams
Knowledge of automotive industry standards
Understanding of employment legislation compliance