Customer Service Lead

Balboa Veterinary Medical Center

Leominster, MA, United States
Leading client service team
Motivating and mentoring staff
Managing front desk operations
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • leading client service team
  • motivating and mentoring staff
  • managing front desk operations
  • handling escalated client concerns
  • ensuring client and pet well-being

Nice-to-have

  • compassionate and high-quality care
  • positive and collaborative culture
  • humor, hard work, and heart
  • people-person with leadership skills

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles experience
  • Veterinary or medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter