The Deputy Operations Manager is responsible for supporting day-to-day operations while ensuring smooth performance and high service standards across WHSmith stores
Job Summary
The Deputy Operations Manager is responsible for supporting day-to-day operations while ensuring smooth performance and high service standards across WHSmith stores.
A primary responsibility involves handling staff-related issues, including grievances, conflicts, and disciplinary discussions with a focus on fair resolution.
The role requires monitoring operational standards, conducting regular store visits, and coordinating with teams to resolve challenges and improve workflow efficiency.
Matching Summary
Match Score: 85
The Deputy Operations Manager is responsible for supporting day-to-day operations while ensuring smooth performance and high service standards across WHSmith stores.
Skills & Requirements
Must-have
3-5 years retail operations experience
Staff management and employee relations
Conflict resolution and disciplinary handling
Store operations oversight and audits
Performance management and coaching
Nice-to-have
Diploma in Business or Operations Management
Experience in fast-paced retail environment
Strong interpersonal and leadership skills
Proactive hands-on leadership style
Ability to work under pressure
Key Requirements
Minimum 3-5 years of retail operations experience
Prior experience in employee relations and team supervision
Diploma in Business, Operations Management, or Retail Management preferred