Senior Technical Account Manager

IKSB

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
Technical account management
Customer escalation management
Workday product expertise
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Support and other internal teams

Job Summary

  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Support and other internal teams.
  • This role requires a self-motivated professional with technical acumen, strong communication, and project management skills to navigate challenges with large and complex customers.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers, acting as their advocate within Support and other internal teams.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer escalation management
  • Workday product expertise
  • Project management skills
  • C-level stakeholder engagement
  • SaaS solution implementation

Nice-to-have

  • Fluent in German, French or Spanish
  • Collaborative team player
  • Strong communication and presentation skills
  • Ability to manage high-stress situations
  • Travel up to 25% of the time
  • Flexible work environment

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent spoken and written English
  • Experience with HR, Payroll, Financials preferred

Work Rights

Not specified

Tailored Resume

Cover Letter