It Support Specialist

Alliance Ground International

Fully remote
Office 365 and exchange online experience
Microsoft intune systems management
Windows mac os linux support
The role involves providing comprehensive hardware and software support for a heterogeneous network environment including Windows, Mac OS, and Linux

Job Summary

  • The role involves providing comprehensive hardware and software support for a heterogeneous network environment including Windows, Mac OS, and Linux.
  • Candidates will manage company-wide projects such as system upgrades, security rollouts, and new technology implementations using Microsoft Intune.
  • The position requires owning end-user support incidents while creating documentation to influence future device designs and standards.

Matching Summary

The role involves providing comprehensive hardware and software support for a heterogeneous network environment including Windows, Mac OS, and Linux.

Skills & Requirements

Must-have

  • Office 365 and Exchange Online experience
  • Microsoft Intune systems management
  • Windows Mac OS Linux support
  • Hardware installation and troubleshooting
  • Printer and device configuration

Nice-to-have

  • Scripting for automation tasks
  • VDI environment experience
  • Azure certification preferred
  • Analytical mindset for insights
  • Cross-functional project leadership

Key Requirements

  • 3-5+ years of virtual experience
  • 5 to 8 years of Application Systems Analyst experience
  • Experience with imaging and package deployment
  • Knowledge of ITIL best practices

Work Rights

Not specified

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