Customer Service Agent With German And Italian (m/f/d)

Capita

Kraków, Poland
Competitive salary; performance bonus included; lu...
German language proficiency c1 level minimum
Italian language proficiency c1 level minimum
Inbound phone and email support experience
You will provide excellent customer care by handling unique phone and email enquiries for clients

Job Summary

  • You will provide excellent customer care by handling unique phone and email enquiries for clients.
  • The role involves analyzing queries, sharing information on administrative requests, and making system changes.
  • Employees receive a competitive salary with performance bonuses, medical healthcare, and access to employee network groups.

Matching Summary

You will provide excellent customer care by handling unique phone and email enquiries for clients.

Salary

Competitive salary; Performance bonus included; LuxMed medical healthcare and Generali group insurance benefits

Skills & Requirements

Must-have

  • German language proficiency C1 level minimum
  • Italian language proficiency C1 level minimum
  • Inbound phone and email support experience
  • Shift work availability Monday to Sunday
  • MS Office software knowledge

Nice-to-have

  • Customer oriented attitude
  • Excellent organizational skills
  • Willingness to learn new products
  • Positive team atmosphere preference

Key Requirements

  • Minimum C1 level in German and Italian languages
  • Availability to work shifts from 8:00 to 24:00
  • 5 days per week commitment totaling 40 hours

Work Rights

Not specified

Tailored Resume

Cover Letter