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The Connect and Assure Specialist position at nbn is a permanent, full-time role focused on managing business customer orders and incidents to enhance customer experience with telecommunications services. The role requires strong technical knowledge, case management experience, and excellent communication skills, offering a supportive and inclusive workplace culture.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure timely outcomes and a strong customer experience.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
The position offers flexible working arrangements, equal employment opportunities, and the chance to contribute to building Australia's digital future.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn is a permanent, full-time role focused on managing business customer orders and incidents to enhance customer experience with telecommunications services. The role requires strong technical knowledge, case management experience, and excellent communication skills, offering a supportive and inclusive workplace culture.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN FTTC FTTP HFC technical knowledge
Business customer order management
Stakeholder communication skills
Shift rotation availability
Nice-to-have
Customer empathy and engagement
Operational process improvement
Case or account management experience
Strong organizational skills
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments