Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City to enhance the delivery and adoption of Salesforce Service Cloud across the organization. The ideal candidate will have experience in training operations, Salesforce, and strong communication skills, along with a passion for technology and team empowerment
Job Summary
Support the delivery, adoption, and enablement of Salesforce Service Cloud across the organization, partnering with global teams.
Leverage AI-enabled tools to accelerate release communications, training material creation, and documentation while ensuring quality and accessibility.
Thomson Reuters offers a hybrid work model, flexibility & work-life balance, career development, competitive benefits, and a culture of inclusion and belonging.
Matching Summary
Match Score: 85
Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City to enhance the delivery and adoption of Salesforce Service Cloud across the organization. The ideal candidate will have experience in training operations, Salesforce, and strong communication skills, along with a passion for technology and team empowerment.
Skills & Requirements
Must-have
Salesforce Service Cloud support
training operations
platform enablement
Agile delivery processes
AI-enabled tools for content creation
release coordination
training content development
Nice-to-have
global platform rollouts
accessibility standards for digital learning
agent-facing platforms
contact center technologies
bilingual Spanish and English proficiency
Key Requirements
Experience supporting Salesforce Service Cloud, training operations, or platform enablement
Familiarity with Agile delivery processes, including story tracking and User Acceptance Testing (UAT) support
Experience creating or maintaining training content using Articulate 360 and Workday Learning
Strong written communication skills
Experience using AI-enabled tools for content creation or documentation
Strong organizational skills and attention to detail