Customer Satisfaction Representative

Driveway

Medford, OR, USA
Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement
Liaison between dealership and customers
Freshdesk omni program
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. The role involves leading initiatives to improve customer satisfaction, ensuring concerns are addressed promptly, and tracking customer feedback

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between the dealership and customers. The role involves leading initiatives to improve customer satisfaction, ensuring concerns are addressed promptly, and tracking customer feedback.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement
  • Liaison between dealership and customers
  • FreshDesk Omni Program
  • Handle BBB reviews

Nice-to-have

  • Positive attitude
  • Team player

Key Requirements

  • Warranty Claims or Collections experience
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter